What we collect, why we collect it, and what you can do about it.
Last updated: [日期]
This policy explains how SHOUT99 handles personal information. It applies to your use of shout99aus.com, the SHOUT99 mobile apps, and any related services. By using SHOUT99 you accept the practices described here.
Your name, date of birth, email address, mobile number, residential address and payment details when you register or deposit. Identity documents when you complete verification. Anything you send to our support team.
Your IP address, device type, operating system, browser, and how you move through the site. Login times, session length and the pages you view. Cookies and similar technologies as described below.
Deposits, withdrawals, bets placed, games played, session duration, bonus usage and account balance history. This is generated by your use of the platform rather than provided by you.
Verification results from identity checking services, transaction confirmations from payment providers, and referral data from marketing partners where you arrived through one.
We use personal information to open and operate your account, process deposits and withdrawals, verify your identity and age, and provide customer support.
We also use it to meet legal obligations, including anti-money-laundering and counter-terrorism financing requirements, and to detect fraud, bonus abuse and multiple accounts.
Where you have not opted out, we use contact details to send you information about promotions and new games. Every marketing message includes a way to stop receiving them, and opting out of marketing does not affect service messages about your account.
Aggregated activity data is used to improve the platform, decide which games to add, and identify patterns that may indicate a player is at risk of gambling harm.
We do not sell your personal information.
The details necessary to process your deposits and withdrawals, shared with the provider handling that transaction.
Identity and age verification providers who confirm the documents and details you supply against their own sources.
The studios providing our games receive the data needed to run your session and settle outcomes, generally under an account identifier rather than your name.
Hosting, analytics, customer support and communications platforms that operate parts of our service, bound by confidentiality obligations.
Where required by law, including in response to a valid legal request or where necessary to prevent or investigate a crime.
Related entities within our corporate group where necessary to operate the service, subject to the same handling standards described here.
Personal information may be stored and processed outside Australia, including in jurisdictions where our hosting and service providers operate. Where information is transferred overseas, we take reasonable steps to ensure it is handled consistently with Australian privacy requirements.
Data is retained for as long as your account is active and for a period afterwards where required by law. Anti-money-laundering rules require transaction and identity records to be kept for a defined period after an account closes, which means closing an account does not immediately delete everything associated with it.
We use cookies to keep you logged in, remember your preferences, measure how the site is used, and, where you have not opted out, to measure the performance of advertising.
Essential cookies are required for the site to function and cannot be disabled without breaking core features such as staying logged in. Analytics and marketing cookies can be declined through your browser settings, though doing so may affect how parts of the site behave.
All traffic between your device and our servers is encrypted. Access to personal information within our organisation is limited to staff who need it for their role, and payment card details are handled by our payment providers rather than stored on our systems.
No system is completely secure. Choose a strong and unique password, never share your login details, and contact us immediately if you believe your account has been accessed by someone else.
Request a copy of the personal information we hold about you.
Ask us to correct information that is inaccurate, out of date or incomplete.
Unsubscribe from promotional messages at any time without affecting your account.
Raise a concern about how we have handled your information and have it investigated.
To exercise any of these, contact us through live chat. We may need to verify your identity before acting on a request, which protects you from someone else obtaining your information by asking for it.
Some rights are limited by law. We cannot delete records we are legally required to retain, and we cannot correct verification records to show details other than those confirmed by the verifying service.
If you are not satisfied with how we have handled your personal information, contact us first through live chat so we can investigate. If you remain unsatisfied after our response, you can refer the matter to the Office of the Australian Information Commissioner.
We may update this policy from time to time. The date at the top shows when it was last revised. Where changes materially affect how we handle your information, we will notify account holders directly rather than relying on you to check this page.
Contact us through live chat and ask for the privacy team.
18+ SHOUT99 is available to Australian residents aged 18 and over.