Accounts, payments, verification, bonuses and games. If your question is not here, live chat is open every day.
Registration takes under a minute and needs a valid email address and Australian mobile number. Use details that match the identity documents you will verify with later, because a mismatch is the most common cause of a delayed first withdrawal.
SHOUT99 is built for Australian players. You are responsible for knowing whether online gambling is permitted where you are located, and using the site from a place where it is prohibited is at your own risk.
18. Accounts found to belong to someone under 18 are closed, winnings are void and deposits are returned.
No. One per person. Duplicate accounts are closed and any bonus benefit from them is forfeited.
Use the password reset link on the login screen. If you no longer have access to the registered email or mobile, contact live chat, as recovering an account without them requires manual identity checks.
$10 AUD, the same whether or not you are claiming a bonus.
PayID. Funds usually arrive within a minute, seven days a week, with no card number required. See our PayID page for the full walkthrough.
Check the reference code was included exactly as shown. Transfers without it need manual matching. If it has been more than fifteen minutes with the reference correct, contact live chat with the time and amount.
No. Deposits must come from an account in your own name. Third-party payments are returned to the sender.
SHOUT99 does not add fees. Your bank or payment provider may apply its own, particularly on card and crypto transactions.
Australian dollars throughout. No conversion on the way in or out for AUD methods.
$50 AUD.
Most PayID cashouts complete the same day they are requested, often within a few hours. Card withdrawals depend on your issuing bank and take longer. Full details are on our banking page.
Withdrawals return to the method you deposited with wherever possible. This is a standard anti-money-laundering requirement rather than a rule we chose.
Usually verification is still outstanding, or a bonus with active wagering is attached to the account. Both are shown in your account so you can see which applies.
Usually, while it is still pending. Once processing starts it cannot be reversed. Cancelling returns the funds to your playable balance.
PayID runs every day including weekends and public holidays. Card withdrawals follow your bank's own processing calendar.
Australian anti-money-laundering rules require operators to confirm identity and age before paying out. Every legitimate operator does this, not just us.
Proof of identity, proof of address, and proof that the payment method used belongs to you. Exact requirements are shown in your account when verification is requested.
Usually quick once clear documents are supplied. Blurry photos, cropped corners and expired documents are the main causes of delay.
No. It is a one-time process before your first withdrawal. We may request further documentation later where legally required, but that is the exception.
Yes, and it is worth doing shortly after registering so your first cashout is not waiting on it.
The total you must bet before bonus winnings can be withdrawn. A 30x requirement on $50 means $1,500 of cumulative turnover, not $1,500 of your own money.
The largest stake per spin allowed while wagering is outstanding. Exceeding it can void the bonus and any winnings from it. It is the most common reason a bonus gets cancelled.
Yes, at the cashier. If you want the freedom to withdraw at any point, declining is often the better choice.
Yes. Each offer has a validity window in its terms. Once it passes, the bonus and any unwagered winnings are removed.
Not until wagering is met or the bonus is forfeited. Forfeiting removes the bonus and its winnings, leaving your own funds available. More detail on our no deposit bonus page.
Pokies only. Classic reels, video pokies, Megaways, hold-and-spin and jackpot titles. No sportsbook, no live dealer, no table games. Browse the lobby on our pokies page.
Return to player, the percentage of all wagered money a game returns across its lifetime. A 96 percent title returns $96 per $100 staked over millions of spins. It says nothing about any single session.
No. Every spin is independent. A pokie that has not paid in two hundred spins has the same odds on the next one as it did on the first.
Most titles have a demo mode running on virtual credits, with identical maths to the real money version. Useful for learning a bonus round, but not a predictor of anything.
Games come from licensed studios running independently tested RNG software. We cannot adjust outcomes and have no technical means of doing so.
Completed rounds settle normally when you reconnect. Where a genuine malfunction produces a result inconsistent with the paytable, the round is void and the stake returned.
Yes. Deposit limits, session time limits, loss limits, cooling-off periods and self-exclusion are all in your account settings. No need to contact support.
Use cooling-off for a short break, or self-exclusion for longer. Self-exclusion cannot be reversed early, by you or by our support team. See our responsible gambling page.
Through live chat. Any remaining balance is returned via your verified withdrawal method once verification is complete.
Unsubscribe using the link in any promotional message, or ask live chat. Opting out of marketing does not affect service messages about your account.
All traffic between your device and our servers is encrypted, and payment details are handled by the payment provider rather than stored on our systems. See our privacy policy.
18+ Please gamble responsibly.